Our Standard Terms and Conditions:

• All products supplied for personalisation on this site are produced to specific customer requirements only, and are supplied and sold under these terms and conditions. Clients should ensure that any details supplied which are to be produced or printed on any product are supplied correctly, as after printing and assembly, mistakes cannot be rectified. Customers are responsible for ensuring that all spelling of names/dates are correct, should you be unsure as to your wording or image requirements please contact us prior to placing your order.
• Orders are confirmed within 48hrs of receipt, and, if we feel it is warranted, we will ask you to confirm the details you require on your product before the product or item goes into production. This process helps us to ensure that we get your personalisation details correct.
• Payment: We currently accept payment online via paypal only. You may occasionally be asked to supply sensitive information such as Name, Address, Card Details, Telephone Number, This information is used to process your current or pending order only, and is not used in anyway for any other purpose what so ever, at anytime. We do not store or record sensitive card information by any means at anytime for any purpose.
• Invoicing: We provide invoice copy onscreen only, if you require a hard copy of your invoice please print the invoice which will appear on screen or save the invoice to your pc if using a paperless filing system. We have taken this step to try and do our bit for the environment. If you require a hard copy invoice for your order please print this when it appears on screen alternatively save the invoice to your pc for inspection later, a copy of the invoice will also be emailed to the email address given when ordering, Please ensure that emails from Wrapper Factory are not directed automatically to your spam folder. If you feel you have not received an email invoice/receipt for your purchase please check your email spam folder or call our customer service line on 01536 500256.
• SPECIAL DATES: If your order is for a specific date such as a wedding or birthday please always provide that actual celebration date to help us ensure that your order is produced and delivered in time for your event. Please supply us with the celebration date even if this is not required to be printed or produced onto your product.
• PRE-ORDERING: Customers may pre-order their personalised favours and state a specific date for delivery, for example if your wedding day or celebrations is on December 1st, you can order at anytime during the year and specfiy in your order that you require your products delivered on a specific date one month before your event, this ensures that your chocolates reach you at their freshest and with their longest possible use-by dates. please contact us if you are unsure how to use this service.
• Dispatch Orders are normally dispatched between 7 and 10 days of the customers confirmation of personalisation details, however, large or complex orders may take a little longer, and likewise during our busy periods such as favour season and xmas, orders may take longer to produce due to high demand. Orders may take slightly longer in production during our busy periods. PLEASE NOTE: We do not constantly send update emails concerning individual orders, sending constant update emails is time consuming and in most case's un-neccesary, and with respect, our time is more productively spent in producing orders, We always check dates produced on personalised products and will always ensure that you receive your order in good time before your event or celebration. should you feel at anytime concerned about your order for personalised products, please call our customer service line on 01536 500256 where a member of our staff will be pleased to help. All wholesale and non personalised orders are dispatched within 7 working days, we dispatch as quickly as possible, however please bear in mind that it is our policy to ensure that confectionery items supplied, carry the longest possible use by date and for this reason, on occasion, orders may be held up to allow fresh product to be made if we feel that the current use by date of stock is not extensive enough. This policy is in place to ensure that our customers receive the freshest possible stock with the longest possible use by date. We do not at the present time offer a same day dispatch service.
• Next day Delivery: We do not currently offer a same day or next day delivery from the date of ordering, all orders are dispatched within seven working days. If your order is urgent please contact us to inform us of the urgency, and we will of course do everything we can to assist in dispatching your order as quickly as possible. Although orders are dispatched within seven wqorking days we strive to dispatch as fast as possible.

• Seasonal Periods On occasion, and especially during busy periods such as xmas and favour season, easter etc, stocks may become limited, if any item ordered is out of stock we will contact you within 24 hrs of purchase if the stock is unlikely to be replenished prior to you needing delivery of your order. We reserve the right to hold orders on out of stock items until such time as stock is replenished, given that this is within a reasonable period of 14 days or less.
• Personalised orders are exempt from certain distance selling rules, however we work on a personal one to one basis with all our customers and should you have any problems or cause for concern with any of our products please contact us and let us know, in most cases a replacement product will be supplied upon return of the incorrect or damaged product, Please note that items can only be returned if incorrect spelling of names and dates is produced on the product after you had supplied the correct details, or, in the case of a defective product, in these cases we will accept returns and will replace the product with the correct details. items can only be returned in line with our return policy below.
• Payment All orders shall be paid for by the purchaser/orderer at the time of ordering, if payment is via cheque or postal orders, orders are dispatched after payment is cleared into our account which can take upto ten days, credit account facilities are not available at this time and all orders are on a pro-forma basis. payment for orders online is via paypal through our online shopping cart system, we can also accept payment via cheque or postal/money orders. All goods remain the property of this company until payment is made in full. We reserve the right to refuse to supply goods for any reason at anytime. Please allow upto 10 days for dispatch of personalised items, delivery charges are dependant upon size and/or weights of orders and final destination of the goods ordered.
• Delivery: We aim to dispatch all orders within 7 to 10 days of customer confirmation of personalisation details, At busy periods such as xmas and favour seasons delivery may take a little longer, deilvery on large orders may also at times take slightly longer in production and when this is the case, customers are advised of any time scales via email.

  We can also except payment by cheque or postal order/money order for orders , however goods will not be produced or dispatched until payment is cleared/made accessible via our bankers

  We dispatch via several methods: orders upto a value of £35 are dispatched via royal mail first class services which can take a further 3 to 5 working days for deliverywithin the UK after your item has been dispatched, Items being sent out of the UK may take upto 10 days for delivery after the date of dispatch. we have no control over how efficient royal mail or other courier services are, please allow upto 7 working days for delivery of orders (after dispatch) by royal mail services. Please do not ask us to send items/packages outside of the UK marked as a gift, if parcels are dispatched to a destination outside the UK to a country which requires import duty or fees of any kind, you are liable by law to pay those fee's. Any requests to send items outside the country as a gift rather than a purchase, will be ignored.

  Orders of £35+ for UK Mainland are dispatched within 7 working days and are via 2 to 3 working day courier services, however on many occasions couriers will deliver in 1 to 2 working days from the date of dispatch but please allow upto 3 working days from the date of dispatch, for delivery within the UK, outside the UK please allow upto 7 working days. Please allow upto 7 WORKING DAYS for dispatch of any non personalised orders before adding the estimated courier delivery times. We will not be held responsible for any order delivered late for any occasion, unless a specific required by date has been provided to, and confirmed as such, by the wrapper factory prior to you placing the order. Please do not ask us to request that couriers leave parcels in a safe place, all courier delivery parcels/items require a signature, and will not be left without a signature being obtained. Please also note, We are NOT responsible for deliveries which cannot be made successfully by couriers because the recipient or otherwise is not on the premises concerned, to receive delivery of the parcel. If you are not going to be home to receive your parcel, the courier concerned will leave a card and telephone contact number to enable you to re-arrange delivery if the original delivery fails. Once parcels are dispatched to the courier's for shipping we have no control over how that actual delivery takes place by the courier's concerned and will not be held responsible for any late delivery which occurs because the parcel could not be delivered due to the recipient not being at the specified delivery destination to accept and sign for the parcel(s). Courier deliveries for destinations other than UK Mainland (ie: Ireland, Channel Islands etc) are provided on orders of £35+. Royal mail is used on orders upto and including £35.

• We do everything we can to produce late or urgent orders placed, it is always a good idea to include the actual date of any birthdays or celebrations when ordering personalised products as this helps us to ensure that your order is produced and delivered in plenty of time for your event. If your order is urgent please contact us to let us know and we will endeavour to complete your order within the specified time, having said that, please be aware that we always put quality before speed, if we experience any delays with your order we will contact you either via telephone or email.

  If any items are out of stock at the time of ordering we reserve the right to hold orders until such time as stock is replenished, we reserve the right to dispatch part orders if your order includes multiple products some of which may be out of stock at the time of placing your order, with any out of stock items being dispatched at the ealiest possible date

• Any goods that need to be returned are returned at the clients discretion and cost, clients are fully responsible for any return postage/delivery costs which will not be refunded. clients are to ensure that any returned goods are adequately and safely packed for shipment, if returned goods are not correctly packed for safe transit we may refuse to accept delivery of the item until the packaging has been rectified. We cannot offer a refund on personalised items however a replacment item will be offered.
• Software supplied to customers can only be returned if the security seal is in tact and untampered with, If you purchase software and need to return it for any reason please do not break the security seal on the packaging, Once software has been opened it cannot be returned under any circumstances unless for a replacement in the event of a faulty disc. we reserve the right to protect our software design and configuration and all rights are reserved. We reserve the right to protect our intellectual property rights of our software and as such any software which has been opened and used cannot be refunded for, if a refund is required the security seal on the software packaging must be intact. provision of this policy is made within the distant seller rules and regulations for software distribution without exception.
• All food items provided via our website carry details of the products sell or use by date along with any required ingredients and notices of any points which should be brought to your attention in line with distance selling rules and the law. If in doubt please conatct us in the first instance to allow us to help resolve your concerns.
• We can take payment by paypal or by cheque & postal orders. For exchange you will need to supply a copy of your receipt. If the goods are found to be defective we will send a replacement within 28 days. We reserve the right to change any advertised price before you place an order. All products and services are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled you will be offered an alternative or given a full refund.
• We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our site.
• We request your name and address to enable us to provide you with an efficient sales and after-sales service but we WILL NOT pass your name and address to ANY third parties.
• Goods are not sold on a trial or sample basis. Goods remain the property of wrapper factory until paid for in full. Claims for damage, non-functionality and mis-shipping and/or mis-printing must be made within seven days of receipt, and you are responsible for ensuring safe delivery including any costs associated with returning the item.
• We fully reserve the right not to supply goods advertised on this web site and/or to amend prices at our complete discretion without exception.
• Acceptance. Placing and completing an order on this website for wrapper factoy or other products is automatic acceptance of these terms and conditions and you will be required to accept these terms and conditions prior to an order being accepted. Acceptance of the terms and conditions and / or completion of an order with the wrapper factory is an indication that you have read, understood, accept and agree to be bound by these terms and conditions of sale.
• We reserve the right to amend these Terms and Conditions at any time. These Terms and Conditions are in addition to and do not affect your standard consumer statutory rights.